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FAQ

Below please find answers to the most frequently asked questions.

Feel free to email me (hello@trusthegrind.co) with any support needs or questions.

Shipping FAQ's

When will my order arrive?

4-7 business days. Most orders are shipped within 2 days of ordering. Each clothing item is made to order which can alter the expected delivery date depending on warehouse demand. Please be patient with these items if this happens and you will receive a tracking number to your e-mail the second we ship it! Feel free to contact us anytime in the process. 

When you place your order you will receive a confirmation email. Once your order has been processed and shipped out, you will received a second email with tracking information. It can take 1-2 days for your order to process and all shipping estimates are from the date your package ships. We work as fast as we can to get your order out the door! Orders are not processed or shipped on weekends. 

Can I cancel or change my order?

Please email hello@trustthegrind.co within 1 hour Monday through Friday, your order can likely be edited (i.e address changed). If it's later than that, we will try our best but it likely will have already been processed and shipped from our warehouse.

Where do you ship?

Anywhere! We can accommodate any order no matter where you at in the world. Just make sure the address is correct and checkout will select the correct shipping for you.

Clothing Care Instructions

Printed apparel 

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options. We use high-quality inks that won't fade for a long time if taken care of properly.

Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process. So we suggest following the care instructions on this page to learn how to take care of your printed garments properly.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.

Follow these instructions carefully to avoid fading and cracking of the print, and shrinking the garment that can occur if you wash or dry it on a high setting.

Embroidered apparel

Embroidered apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option.

If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

Embroidered hats

Embroidered hats can be wiped clean with a damp cloth in the spots where it's needed. Hats can be hand-washed cold if necessary.

Hats can't be machine-washed, bleached, tumble-dried, ironed, and dry-cleaned. Read the manufacturer label carefully for any other instructions.

Mugs

Our White Glossy Mugs and White Ceramic Mugs with Color Inside are microwave and dishwasher safe.

Posters and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster

How do I get in touch with support?

Email hello@trustthegrind.co 

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